At R V Travels, we aim to provide flexible and fair options for cancellations and refunds. We understand that travel plans can change, so please review our cancellation and refund guidelines below. By booking with us, you agree to this policy.
1. Customer-Initiated Cancellations
If you need to cancel your booking, the following rules apply based on when we receive your cancellation request:
- More than 48 hours before the scheduled service:
- Full Refund – We will process a full refund minus any applicable processing fees.
- Less than 48 hours before the scheduled service:
- 50% Refund – We will refund 50% of your booking amount.
- Less than 24 hours before the scheduled service:
- No Refund – Unfortunately, we cannot provide a refund for cancellations made within 24 hours of the scheduled service.
Note: Processing times for refunds vary depending on the payment method, and refunds may take up to 7-10 business days to reflect in your account.
2. Company-Initiated Cancellations
In rare cases, R V Travels may need to cancel a booking due to unforeseen circumstances, such as:
- Vehicle issues
- Extreme weather conditions
- Driver availability
In such cases, you will be given the option to either:
- Receive a Full Refund – We will refund 100% of the booking amount.
- Reschedule the Service – We will offer you the chance to reschedule at no additional cost.
3. Changes and Modifications
- Change Requests: For any modifications to your booking (such as a change in pickup time or location), please inform us at least 48 hours before the scheduled service. We will do our best to accommodate your request, subject to availability.
- Additional Fees: Changes made within 48 hours of the scheduled service may incur additional fees based on the modifications.
4. Refund Processing
Refunds are processed within 7-10 business days after confirmation. The refund amount will be credited to the original payment method used at the time of booking.
5. Non-Refundable Services
Certain add-on services, such as special vehicle arrangements or customized travel packages, may be non-refundable. These will be clearly communicated at the time of booking.
6. How to Request a Cancellation or Refund
To request a cancellation, modification, or refund, please contact us:
Address: Phase-1, Ashok Vigar Colony, Pahadiya, Sarnath, Varanasi, Uttar Pradesh 221007
Phone: [8081221509]
Email:[info@rvtravelsvaranasi.com]
When contacting us, please provide your booking reference and any relevant details.
By using our services, you agree to these terms and conditions. For any further questions regarding our Cancellation and Refund Policy, feel free to reach out to us. Thank you for choosing R V Travels for your journey!
