rvtravelsvaranasi.com

Shipping and Delivery

Last Updated: [19-10-2024]

Shipping and Delivery Policy for R V Travels

R V Travels aims to provide efficient and reliable service for all bookings and travel needs. Below is our detailed Shipping and Delivery Policy, which outlines the terms of service delivery, digital ticketing, and how information and service-related materials are shared with our customers.


1. Service Delivery

  • Digital Booking Confirmations: Upon booking any service (such as car rentals, taxi services, or tour packages), customers will receive a digital confirmation via email or SMS containing the booking details, pickup location, and itinerary (if applicable).
  • Physical Tickets: If physical tickets are required (for certain tours or events), they will either be delivered to a specified location or handed over by the driver upon pickup.

2. Digital Ticketing and Vouchers

  • E-Tickets and Vouchers: For ease and convenience, we issue e-tickets or vouchers. Please ensure your email address and contact information are accurate to receive these in a timely manner.
  • Accessing Digital Tickets: Once a booking is confirmed, digital tickets will be sent within a few minutes to your registered email or phone number. These tickets are valid as proof of booking and should be presented at the start of your service.

3. Delivery Timeframe

  • Instant Digital Delivery: Digital confirmations are typically sent immediately after the booking is completed. In rare cases, delays of up to 30 minutes may occur due to system processing.
  • Physical Documents: If physical documents or materials are required, our team will coordinate delivery to your address within [specified location limits] or arrange for you to collect them directly.

4. Tracking Your Booking

Once you receive your digital ticket, you can track the status or confirm details of your service by contacting us directly. Our team is available to provide real-time updates on your booking status, estimated arrival time, and driver details.


5. Failed Delivery of Digital Confirmation

If you haven’t received a confirmation within 30 minutes of booking:

  1. Check Spam/Junk Mail: Sometimes, emails may be filtered as spam.
  2. Contact Us Directly: Reach out to our customer service team by phone or email. We will promptly resend your confirmation.

6. Delivery to Specific Locations

We deliver our services within Varanasi and surrounding areas as specified in your booking. For long-distance or outstation trips, please confirm delivery options and driver availability in advance.


7. Customer Responsibility

It is the customer’s responsibility to:

  • Provide Accurate Information: Ensure all contact and delivery information is correct at the time of booking.
  • Verify Booking Details: Confirm all details in the digital confirmation are accurate.

8. Contact Information

For any issues or questions regarding shipping and delivery, please contact us:

Phone: [8081221509]
Email:[info@rvtravelsvaranasi.com]

Thank you for choosing R V Travels. We look forward to providing you with reliable and timely travel services.